The quality and focus of these submissions vary considerably. With the exception of those submissions selected as winners or finalists, these documents are unedited and are reproduced in the condition in which they were submitted. They may nevertheless contain useful information or may report innovative projects.
911 Abuse [Goldstein Award Winner], St. Petersburg Police Department (FL, US), 1996
Ms H - Persistant caller to Police and Ambulance Service, Cleveland Police Department (Middlesbrough, UK), 2011
Repeat Caller, Cleveland Police Department (Middlesbrough, UK), 2007
Reengineering of 911 Communications, New Orleans Police Department (LA, US), 1997
San Ysidro Boulevard [Goldstein Award Finalist], San Diego Police Department (CA, US), 1998
"The Babbler": A Unique Response to a Unique 911 Hang-Up Situation, San Carlos Police Department (CA, US), 2006
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