Center for Problem-Oriented Policing

Additional Resources

Abstracts of publications that have appeared since this guide was written

Dispatch Monthly Magazine. Nextel’s campaign to stop accidental wireless 911 calls. — http://www.911dispatch.com

There are a number of Herman Goldstein Award submissions related to 911 systems, which can be accessed through our search system.

White County Illinois. An ordinance to adopt penalty guidelines for the abuse of the 911 emergency telephone system within White County, Illinois. — http://www.911dispatch.com

Mazerolle, L., D. Rogan, J. Frank, et al. (2003). Managing citizen calls to the police: An assessment of non-emergency call systems. Washington, D.C.: U.S. Department of Justice. — http://www.ncjrs.org/pdffiles1/nij/grants/199060.pdf